Number guarantee

Which number are PointShop.co.uk messages sent from?

The number is zero (0). It is not possible to reply to these text messages.

Why can I not use the same number for two different member accounts?

This is done to ensure that one person can not create more than one membership at PointShop.co.uk.

I had a number guarantee on a previous membership, can I have it transferred?

Yes, this can be transferred. Just contact the support line on 0045 88 82 06 28 (Mon - Fri: 10.00 am - 3.00 pm).

I do not own a mobile phone, so how do I get approved with number guarantee?

If you don’t have a mobile phone then you can get number guarantee by contacting PointShop.co.uk through your landline telephone connection. Once we have this number, we will contact you with regards to your number guarantee.

I have ordered a number guarantee code by text message but I still haven’t received the code. What now?

Depending on your mobile phone network it can take up to a day before you receive the number guarantee code. More often than not, you will receive the code within a few minutes.

Please make sure you have entered the correct mobile phone number.

Can I use another mobile phone number other than my own?

No, the number guarantee must be from your own mobile phone number.

Other categories amongst frequently asked questions: